Insurance
Automate claims and underwriting workflows with AI
Turn insurance data into actionable intelligence
Eliminate manual processing and siloed workflows. Box provides a unified, AI-first content layer that extracts, routes, and archives insurance documents directly within your existing core systems. Instantly extract and structure data from FNOLs, loss runs, medical bills, and broker submissions. Route, sign, and archive documents in one place, without switching between legacy systems. And plug directly into Guidewire and other industry-standard platforms to keep your data in flow.
Collaborate securely
with outside parties
Give your teams one governed workspace to collect and share claim documents with claimants, repair shops, medical providers, and outside counsel. Watermarking, expiration dates, and a record of every view keep external sharing under your control.
Extract claims and
underwriting data
Turn information into a strategic asset, and provide adjusters and underwriters structured data faster without manual review of every file. Box AI helps insurers extract policy numbers, claimant details, dates of loss, claim values, and other key information from FNOLs, loss runs, broker submissions, and supporting documents.
Accelerate claims from
FNOL to resolution
Insurers spend 60 to 70% of claim cycle time on document intake and review. With Box, FNOLs arrive through Box Forms or existing intake channels, and Box AI extracts details from supporting documents. Files get automatically routed to the right adjuster, settlement letters are drafted, and signatures get collected.
Sign insurance documents inside Box
Send disclosures, settlement letters, releases, and policy documents for signature with Box Sign. Signed copies stay in the same workspace as the related documents, with a full audit trail for each signature.
Give adjusters answers during review
Publish claims procedures, state-specific guidance, checklists, and adjuster playbooks in one Hub. Instead of searching shared drives, adjusters ask Box AI questions against current guidance, governed in Box.
Connect the systems you already run
Box works with Guidewire, Salesforce, Microsoft 365, and the core systems your carrier already runs on. Approved data flows into ClaimCenter, PolicyCenter, and BillingCenter through secure APIs, so the same records stay current across systems.
Keep claim files secure and audit-ready
Box classifies sensitive claim files, logs each access and approval, and applies retention and legal holds automatically. Document audit trails help you track revisions and ensure accountability across your organization. Built for NAIC, state DOI rules, GLBA, and HIPAA.
Claims management
Close claims faster. Box AI reads documents, routes files automatically, and drafts ready-to-sign settlement letters.
Underwriting and policy issuance
Speed up quote-to-issue and lift bind rates. Box AI reads loss runs and broker submissions and pre-fills your underwriting workbench.
Compliance and records management
Govern policy and claims content. Box classifies sensitive records, applies retention and legal holds, and keeps you audit-ready.
Policyholder and agent portals
Share documents and collect signatures across policyholders, agents, repair shops, and contractors, with a full audit trail.
Guidewire and other core systems
Centralize policy and claims documents in Box. Push structured data into ClaimCenter, PolicyCenter, BillingCenter, and other core systems.
Subrogation and litigation support
Give outside counsel and recovery teams secure access to claim files without a seat in your core system.
One platform. Any AI Agent.
Ready to transform how you work with content?