Power secure, AI-driven workflows in ServiceNow
Get instant insights with the Box Agent and Box MCP server
Turn your enterprise content into action with the Box Agent embedded directly into the ServiceNow AI Agent Fabric. The Box Agent allows teams to ask natural language questions, generate summaries, and extract key details from documents in Box without leaving your workflow in ServiceNow. This helps teams resolve cases faster, reduce manual review, and keep AI responses grounded in your Box permissions and governance controls.
Securely connect your content to ServiceNow workflows
Bring your Box content directly onto the ServiceNow records where work happens. View, preview, upload, and share Box files and folders without leaving ServiceNow, with no downloading or re-uploading. Each record gets its own Box folder in a click, and ServiceNow roles map to Box permissions so people see only what they're authorized to access. Because it's a certified scoped app on the ServiceNow Store, there's no custom code or third-party middleware to maintain.
Build custom content automations with Box APIs
Extend Box for ServiceNow with APIs that connect content to your most important processes. Build custom integrations for document handling, metadata, collaboration, search, and governance so teams move content securely across systems. Our APIs support specialized use cases while keeping Box as your trusted content layer for unstructured data. For unique use cases, leverage our system integrator partners to maximize impact.
Box for ServiceNow supports teams across your entire organization
ITSM
Attach incident logs and root cause analyses to tickets
HR service delivery
Manage employee onboarding documents and policy requests
Legal & procurement
Review and sign contracts within service requests
Customer support
Find answers from Box documentation during live support cases
“The Box + ServiceNow integration creates a seamless workflow where processes can begin in ServiceNow, transition to Box for file handling or real-time collaboration.”
— Utah State University