FAQ

If you pay by credit card, receipts are automatically emailed to the "Bill To" address we have on file. If you use another method of payment, we'll email your invoice prior to the due date outlined in your contract.

Find more information about viewing your invoices here.

Please ask your Box Admin to contact us at billing@box.com

Follow the instructions to cancel in the billing section of the Admin Console. Please email cancel@box.com if you need additional help.

We accept a variety of payment methods, including credit card, ACH, wire, check and direct debit where available. Please use the payment method outlined in your contract.

Reach out to cancel@box.com and we'll evaluate your request. Keep in mind that you can only reduce the number of seats at the end of your term.

Ask your current Box Admin or "Bill To" contact to submit a request to billing@box.com.

You can upgrade or purchase additional seats or add-ons at any time, either through your Admin Console or by contacting Box Sales.

Follow the troubleshoot steps outlined here. However, if your Box account was created before your email could receive inbound mail, your email was likely placed on our email suppression list as a result of a hard bounce. If you suspect this is the case, please contact Box Product Support.

You can reactivate your account if:

• You've canceled online within the past 120 days (account status is either "canceled" or "pending deactivation")
• You are the Admin of your account
• You purchased a business account plan: Starter, Business, Business Plus, Business Plus Governance, Enterprise or Enterprise Governance

For more information about reactivating, check out the Box Community. If you have a free account that was deactivated within the past 120 days, please contact contact Box Product Support.

If you canceled or deactivated your Box account, please contact Box Product Support. Our team will reactivate your old account or release your email to be used for a new account.

Create a free Personal account using the email address associated with the invite. Then, log in to your Personal account — you should be able to access the file immediately.

Follow the instructions outlined here.

Contact billing@box.com to correct your email address.

If you have a free/Personal account or are a Box Admin, please contact Box Product Support.

If you're a managed user on a Business Plus account or above, please ask your primary Admin to temporarily exempt you from two-factor authentication.

Take a look at our investing information here.

Apply for one of our partner programs here.